By Nathan E. Malpass, Last updated: August 27, 2019
You experience Mac Mail problems from time to time. The platform is a powerful way to send and receive messages from one individual to another. However, it is not free from flaws. In this article, we will give you a guide to help you fix these problems. Read on to learn more.
Problem 01: Cannot Send Email Using Apple MailProblem 02: I Can’t Receive MessagesProblem 03: My Junk Filters Are Not Working ProperlyProblem 04: My Mail Account Is InactiveProblem 05: Mac Mail Cannot Decrypt My EmailsProblem 06: Mac Mail App Won’t Connect To My Email AccountProblem 07: My Email Messages Aren’t Displayed Properly On Mac MailProblem 08: I Need More Storage Space On My Mac Mail Email AccountsProblem 09: Mac Mail Cannot Verify A Particular Server’s Certificate
This particular Mac mail problem involves being unable to send an email using Apple Mail. Typically, in this case, the Send button is dimmed or faded. This means there is no SMTP (outgoing mail server) associated with your Mail account that is correctly configured. This might be due to a number of reasons. For instance, the mail service might have changed their settings and you have to update yours.
Below is a “general” guide that can help you configure your settings for outgoing mail:
Step 01: Open Apple Mail. Then, go to the Mail menu and choose Preferences.
Step 02: Press Accounts button.
Step 03: Select the specific mail account with the faded send button problem.
Step 04: Press the tab labeled Server Settings or Account Information.
Step 05: Visit the section labeled Outgoing Mail Server (SMTP). Choose Edit SMTP Server List. This is located within the drop-down menu that might be labeled Account or Outgoing Mail Server (SMTP).
Step 06: It will display a list of all of your SMTP servers for different Mail accounts you possess. The one selected in Step 03 should be highlighted.
Step 07: Press the tab labeled Account Information or Server Settings.
It is important to note that you should ensure that the host or server name is placed correctly within this tab. Go to the Advanced tab and then configure your new SMTP settings. It should match that one provided by the mail service. You can also enter a port number within the port field. Other things you should take note of include the following:
If you’re sure that you can’t receive messages even if you’ve already clicked the Get Mail button (appears as an envelope icon) within the Mail toolbar, you can try the following:
If your Mail app identifies junk mail incorrectly, try the methods below:
If a particular junk mail is not highlighted in color brown (to identify it as junk), visit your preferences for junk mail. Here’s how to do it:
In order to tell Mail if a particular message is regarded as junk, simply select that specific Message. Then, press the junk button (appears as a Trash icon with a down arrow and x sign in it). This can be found within the Mail toolbar.
There are various ways to prevent Mac Mail from marking specific messages “incorrectly” as junk. Below are some things you can do:
Once your account is disabled or inactive, it will be seen as dimmed or faded within the Mail preferences list of accounts. The message viewer won’t be able to show its messages and mailboxes. Here’s what you should do:
There are some messages that Mac mail might not be able to decrypt. This is because of various reasons. For instance, your private key or digital certificate might be missing or lost from that of a keychain. The suggestions below can help you with the issue:
If you placed the correct password for your mail account within the password dialog of your Mail app, but the application says it still cannot connect to that email account, the reason might be because the email service provider is rejecting that password.
There is a situation when Mail can’t connect to a particular email account. If this happens, it will ask for your password repeatedly. There might be several reasons for this:
If messages are displayed in an incorrect or incomplete format or if your messages look garbled, you can do the following suggestions below:
In order to update your messages within Mac Mail, you might need to rebuild your mailbox. To do this, follow the steps below:
Step 01: Go to the Mail app within your Mac. Select a particular mailbox within the sidebar for Mail.
Step 02: Select Mailbox and then select Rebuild.
When Exchange or IMAP accounts are rebuilt, the attachments and messages that were stored within your computer will be discarded. Then, it will be re-downloaded from the specific mail server to the Mac device. Until all downloads are complete, the mailbox will show as empty.
If the email accounts you have on Mail have nearly reached its storage limit, you can use Mail to get more space in it. Using the Mail app or using your Mac computer, do the following:
If a particular mail server utilizes an SSL certificate signed by unknown authorities (e.g., certificates that are self-signed), Mac’ Mail application will show a message stating that it cannot verify the mail server’s identity.
Although you’ll still have the ability to connect to that mail server, Mac Mail will still warn you about it every time you open the app. To prevent Mail from showing the message, you can indicate that you trust the certificate of that mail server. Here’s how to do it:
When the Mail application isn’t able to verify a signature or server, you can actually review that particular certificate that is shown.
Step 01: In the dialog that says Verify Certificate, press Show Certificate.
Step 02: In this step, you have to review that particular certificate. If you are sure that you can trust this signature or server, you can check the box that says that you always trust this certificate. This might also mean that you acknowledge that the specific signature is really valid.
Step 03: Press OK or Connect.
Step 04: Enter the password of your account if necessary. If it is a root certificate, input the name and the corresponding password of the Mac administrator.
If at a later point in time, you wish to change that certificate trust status, then you can do so with Keychain access.
In this article, we’ve given the top common Mac Mail problems you will encounter. Simply follow the instructions here to fix the issue you have at hand. If you can’t fix it through this guide, you can always contact Apple Mail’s customer support team. When it comes to severe, technical issues that are hard to troubleshoot, they’ve got your back.
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