Guide To Resolve Google Chrome Not Working On Mac

By Vernon Roderick, Last updated: September 3, 2021

Today, Google Chrome is by far, the most popular and widely used web browser in the world. Chrome loads and displays pages more quickly than the other browsers.

Overall, Chrome provides a faster and better experience for users. There are times though that you will experience an issue with your browser such as Google Chrome not working on Mac device. This guide is created to help you by providing different solutions with step-by-step instructions on how to resolve the issue.

The other two problems about Google unable to play videos and unable to load pages have also been solved. Please refer to the linked article for details.

Part 1. Guide To Resolve Google Chrome Not Working On MacPart 2. In Summary

Part 1. Guide To Resolve Google Chrome Not Working On Mac

This section provides the different solutions that will teach you how to resolve the issue on Google Chrome not working on Mac PC. Note: Make sure that you do first a backup of your Google Chrome files like bookmarks and customizations just in case.

Make sure that your internet connection is turned on and is stable in order for your Google Chrome to work. The other methods that you can do are discussed below.

Method 1: Restart Your Mac Device

This method to restart your Mac PC will help clear the memory and cache data and start your computer in a fresh state. The cache is the temporary or junk data residing in your device which you need to delete from time to time to increase storage space, increase processor function and speed up memory. Your Mac device will perform better when you do a restart and fix the Google Chrome not working issue.

How to restart your Mac device:

Option A

Step 01: On your Mac PC, close all apps and save your work.

Step 02: Press the Power On / Off button on the device. Another shortcut is to press and hold the Control and Eject keys at the same time.

Step 03: A dialog box will appear, click on the Restart option.

Step 04: Your Mac PC will turn off and loads up. Wait for it to load and start up completely. Then, you can launch again the Google Chrome browser.

Option B:

Step 01: On your Mac PC, close all apps and save your work.

Step 02: Press and hold these keys at the same time:

Control, Command, and Eject,

or

Control, Command, and Power button

Restart Mac Device To Resolve Google Chrome Not Working

Step 03: Your Mac PC will shut down and starts up. Wait for it to boot up completely. Then, you can launch again the Google Chrome browser and check that the issue on Google Chrome not working on Mac is resolved.

Option C:

Step 01: On your Mac PC, close all apps and save your work.

Step 02: On the top left corner of the screen, click on the Apple menu.

Step 03: Select the Restart command from the list of options.

Restart Mac To Resolve Google Chrome Not Working

Step 04: Your Mac PC will turn off and restart. Wait for it to load the startup completely. Then, you can launch again the Google Chrome browser.

How to do a force restart of your Mac PC in case it does not respond, is frozen, or does not turn on / off:

Option A

Step 01: Press and hold these keys at the same time: Control, Command and Power button Eject button or Touch ID) until the screen goes black.

Step 02: Your Mac PC will turn off and restart. Wait for it to load the startup completely. Then, you can launch again the Google Chrome browser and check that the issue on Google Chrome not working on Mac is resolved.

Option B:

Step 01: Press and hold the Power button for several seconds until the Mac PC shuts down.

Step 02: Your Mac PC will turn off and restart. Wait for it to load the startup completely. Then, you can launch again the Google Chrome browser.

Method 2: Check Google Chrome Is Running And Force Quit

You can try to check if your Google Chrome browser is still running. If it does, you can force quit it by following the steps below to resolve issue on Google Chrome not working on Mac PC.

Step 01: Press and hold Option, Command, and Escape (or Esc) keys at the same time.

Another way is to select the Apple menu from the top left of your screen and click Force Quit from the list of options

Step 02: Check Google Chrome app is listed.

Step 03: Select Google Chrome app.

Step 04: Click Force Quit.

Check Google Chrome Is Running And Force Quit To Resolve Not Working

Step 05: Launch again the Google Chrome web browser and check that the issue on Google Chrome not working on Mac is resolved.

If the Google Chrome app is not listed on the Force Quit window, you can proceed to the next solution method.

Method 3: Unlock And Change Sharing And Permissions In Google Folder

This method will unlock the Sharing and Permissions of using the Google Chrome browser. This will also edit the permissions of users who are experiencing an issue such as Google Chrome now working on Mac. This process is done when the Google Chrome is not listed on the Force Quit menu.

Note that this will need an Administrator account to access the feature.

Step 01: On your Mac PC, open Finder.

Step 02: Click on the Go menu at the top part of the window.

Step 03: Select Go To Folder from the list of items.

Step 04: On the Go To Folder field, type in ~/Library/Application Support

Go To Google Folder To Resolve Google Chrome Not Working

Step 05: Click on the Go button.

Step 06: A folder window will be opened. Search for the folder named as Google.

Step 07: Right-click on the Google folder and select Get Info.

Step 08: Select Sharing and Permissions.

Step 09: Click on the Lock icon located on the bottom right part of the pop up window.

Step 10: Enter your password as an admin.

Step 11: The list of users is listed under Sharing and Permissions.

Step 12: Select the user who is having an issue opening the Google Chrome browser.

Step 13: Change the Privilege from reading Only to Read and Write.

Change Sharing And Permissions In Google Folder To Resolve Google Chrome Not Working

Step 14: On the bottom left corner, click on the Settings gear icon.

Step 15: Select Apply to enclosed items from the list of options.

Step 16: Click OK.

Step 17: Try to launch again the Google Chrome browser and check that the issue on Google Chrome not working on Mac is resolved.

Method 4: Clear Cache In Google Chrome Browser

Clear the cache and junk files from your Google Chrome browser in order to speed up the processing and free up some space. Then, re-launch your browser to see if it fixes the issue on Google Chrome not working on Mac.

Step 01: On your Mac device, launch the Google Chrome browser.

Step 02: Go to Settings.

Step 03: Click on Privacy and security on the left sidebar.

Step 04: Click on Clear browsing data.

Step 05: Go to the Advanced tab.

Step 06: Check all items and select All time from the Time range.

Step 07: Click the Clear data button at the bottom.

Clear Cache In Google Chrome Browser To Resolve Not Working

Step 08: Wait as it clears all data temporary data from your browser.

Step 09: When this is done, close the Google Chrome browser. Try to launch again the Google Chrome browser and check that the issue on Google Chrome not working on Mac is resolved.

Method 5: Disable The Extension In Google Chrome Browser

You might also need to disable the Extension in your Google Chrome browser as some extensions can slow down your browsing activity.

Step 01: On your Mac device, launch the Google Chrome browser.

Step 02: Click the Menu button which is the three vertical dots in the top-right corner of the Chrome window. The Chrome menu will help you get access to customize and control the Google Chrome browser.

Step 03: Click More tools in the drop-down menu that appears.

Disable The Extension In Google Chrome Browser To Resolve Google Chrome Not Working

Step 04: A pop-out menu will appear. Select Extensions from the menu that pops out. Google Chrome uses extensions to add toolbars.

Step 05: On the Extensions page, find the extension that you want to remove or disable in Google Chrome. You can type the toolbar name in the Search extensions.

Step 06: Disable the extension. Slide the Enabled option to the left of the toolbar extension (must be grayed out).

Step 07: To remove or uninstall the extension, click on the Remove button.

Step 08: When this is done, close the Google Chrome browser. Try to launch again the Google Chrome browser and check that the issue on Google Chrome not working on Mac is resolved.

Method 6: Update Google Chrome From Mac PC

This solution will let you update the Google Chrome Browser in order to get the latest enhancements and fixes deployed by the developers and avoid the issue of Google Chrome not working on Mac.

Step 01: On your Mac device, launch the Google Chrome browser.

Step 02: Click the arrow up red icon.

Step 03: Click on Update Google Chrome to proceed.

Step 04: Wait until the update installation process is done on your Mac PC.

Step 05: Try to launch again the Google Chrome browser and check that the issue on Google Chrome not working is resolved.

Update Google Chrome From Mac PC To Resolve Not Working

Method 7: Uninstall Google Chrome From Mac PC

This method will teach you on how to uninstall the Google Chrome browser on your Mac device. Note: Make sure that you do first a backup of your Google Chrome files like bookmarks and customizations just in case.

Step 01: On your Mac PC, backup the Google Chrome bookmarks and other files.

Step 02: Launch the Finder app.

Step 03: Click on Applications.

Step 04: On your dock, drag the Google Chrome to the Trash.

Uninstall Google Chrome From Mac PC To Resolve Not Working

Step 05: Located on the upper left of the window, click on Finder.

Step 06: Select Empty Trash.

Step 07: Manually delete the files in the Google Chrome client folder.

Step 08: Empty the Trash.

Step 09: Confirm that the Google Chrome browser and the associated files are successfully removed.

Method 8: Uninstall Google Chrome From Mac with Activity Monitor

This method will help you on how to uninstall Google Chrome from Mac PC by quitting the related processes that are still running in the background using the Activity Monitor.

Step 01: On your Mac PC, launch the Activity Monitor.

Step 02: Open Finder.

Step 03: Click on Applications.

Step 04: Select Utilities.

Step 05: Click Activity Monitor.

Step 06: Check if there are processes related to the Google Chrome app that are still running.

Step 07: If there are, click on each Google Chrome process and click Force Quit.

Step 08: Drag the Google Chrome app to the Trash.

Step 09: Located on the upper left of the window, click on Finder.

Step 10: Select Empty Trash.

Step 11: Confirm that the Google Chrome app and the associated files are successfully removed.

Method 9: Reinstall Google Chrome On Mac

This method will help you on how to install Google Chrome from Mac PC to get the most recent version of the app.

Step 01: Open another browser on your Mac such as Safari.

Step 02: Type in Google Chrome on the search bar.

Step 03: Go to Download and select for personal computers.

Step 04: Click the Download Chrome button.

Step 05: Once the download is done, double-click on the installer. Or drag the file and drop it to the Applications folder which is automatically installed.

Step 06: Open the Google Chrome browser and check that the issue on Google Chrome not working on Mac is resolved.

Part 2. In Summary

Google Chrome is an excellent web browser to use because of its interface and features. There are times that when you use the Chrome browser, you will encounter problems such as Google Chrome not working on Mac. There is always a solution to the problem. Refer to this guide for the step by step instructions. There are several steps to follow as well as alternative steps in case that a certain instruction will not work for you. In any case, restarting your computer will work wonders.

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Vernon Roderick

Technical Expertise for PC/Website Optimization

One of my passion is to develop software of my own

I write articles to share knowledge about IT technology and some experience in developing my own software, and developing my own software is one of my passions for work.

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