FoneDog Refund Policy

FoneDog is committed to providing reliable software and responsive customer support. We offer free trial versions of our software so customers can evaluate the available features and compatibility before purchasing a license.

Please review this Refund Policy carefully before completing your purchase. Refund eligibility depends on the applicable guarantee period, the circumstances of the request, and applicable consumer protection laws.

1. Money-Back Guarantee

FoneDog offers the following money-back guarantee periods for eligible purchases:

• Monthly subscriptions: 5 days from the date of purchase.
• Annual subscriptions: 7 days from the date of purchase.
• Lifetime licenses: 15 days from the date of purchase.

A refund is not automatic simply because a request is submitted within the applicable guarantee period. Requests must meet the eligibility conditions described in this policy.

If a request is submitted after the applicable guarantee period, it will generally not qualify for a refund under this voluntary money-back guarantee, unless an exception applies under this policy or applicable law.

2. Eligible Refund Circumstances

Subject to the applicable guarantee period and the conditions below, FoneDog may approve a refund in the following circumstances.

2.1 Duplicate Purchases

If a customer purchases the same product more than once in the same transaction period by mistake, FoneDog may refund the duplicate purchase after verifying the order details.

2.2 Purchases of Products with Similar Functions

If a customer purchases two FoneDog products with substantially similar functions and does not need both, FoneDog may approve a refund for one product or offer an exchange for another suitable FoneDog product. Each request is subject to order verification and review by our support team.

2.3 License Activation or Registration Issues

If a customer cannot activate or register the purchased software due to a verified issue with the license or registration system, and our support team cannot resolve the issue within a reasonable period, the customer may be eligible for a refund under the applicable guarantee period and refund conditions.

2.4 Unresolved Technical Issues

If a technical issue prevents the software's core functions from working as described, customers should contact our support team for assistance.

Customers may be asked to provide relevant information, such as screenshots, error messages, system details, or diagnostic logs, when reasonably necessary to investigate the issue.

If the issue cannot be resolved after reasonable troubleshooting within 30 business days and the refund request meets the applicable guarantee period and other eligibility requirements, FoneDog may approve a refund.

The applicable guarantee period for the purchased license will determine the time limit for this type of request.

3. Circumstances Generally Not Eligible for a Refund

To the extent permitted by applicable law, the following circumstances generally do not qualify for a refund under our voluntary money-back guarantee.

3.1 Change of Mind or Non-Use

A customer changes their mind after purchasing, no longer needs the software, or chooses not to use the purchased license.

3.2 Failure to Review Product Information

A customer is dissatisfied with the software because they did not review the product description, supported features, system requirements, or other purchase information made available before the transaction.

We encourage customers to try the free trial version and confirm that the software meets their needs before purchasing.

3.3 Compatibility Issues Disclosed Before Purchase

Refunds are generally not available when the customer's device, operating system, or device configuration does not meet the system requirements or compatibility specifications clearly disclosed before purchase.

3.4 Delayed Registration Information

A customer does not immediately receive a registration code or license email after a successful purchase.

Registration emails may occasionally be delayed by spam filters, email delivery issues, or other technical factors. Please contact our support team so we can help verify the order and retrieve the registration information.

3.5 Insufficient Cooperation with Technical Support

A customer declines reasonable troubleshooting steps or does not provide information reasonably necessary to investigate a reported technical issue.

In such cases, we may be unable to verify the issue or determine whether the request meets the refund criteria. Each request will be assessed based on the available information and applicable law.

3.6 Requests Outside the Applicable Guarantee Period

A customer submits a request outside the applicable guarantee period for an issue that does not qualify for an exception under this policy or applicable law.

3.7 Partial Data Recovery or Backup Results

Refunds are generally not available if the software successfully performs its intended functions but is unable to recover or back up certain data. Due to factors such as data corruption, overwriting, device conditions, file system limitations, or other technical circumstances, complete data recovery or backup cannot always be guaranteed.

3.8 Subscription Renewal Fees

Subscription renewal fees are generally non-refundable once charged, including cases where customers forget to cancel their subscriptions before the renewal date or no longer need the software. Customers are responsible for managing their subscriptions and canceling automatic renewal before the next billing date to avoid future charges. This provision does not override any refund rights or remedies required under applicable law.

3.9 Incomplete Data Recovery or Backup Results

Refunds are generally not available solely because the software cannot recover or back up all selected data. The results may depend on factors such as the condition of the device, data corruption, overwritten or permanently deleted files, file system limitations, or the availability of existing backups.

3.10 Device Connection or Recognition Issues Caused by External Factors

Refunds are generally not available when the software cannot detect or connect to a device due to external factors, such as faulty cables, defective USB ports, missing device drivers, insufficient device permissions, or device restrictions, provided the software otherwise functions as described.

3.11 Data Unavailable Before Using the Software

Refunds are generally not available when the requested data is no longer accessible or recoverable due to circumstances beyond the software's control, such as permanent data destruction, severe storage damage, or the absence of a required backup.

3.12 Third-Party Software or Service Restrictions

Refunds are generally not available for issues caused by third-party applications, operating system updates, service interruptions, account restrictions, or changes to third-party platforms, provided the software continues to perform as described and no applicable refund right otherwise applies.

3.13 Failure to Meet Expectations Not Stated in the Product Description

Refunds are generally not available when the software performs in accordance with its stated features and specifications, but the customer expects additional functions, broader compatibility, or different results that were not promised in the product description.

4. Subscription Renewals and Cancellations

Subscriptions may renew automatically according to the renewal terms disclosed during purchase.

Customers may cancel their subscriptions through the available cancellation options or by contacting the service team to prevent future renewal charges. Cancellation stops future renewals in accordance with the applicable subscription terms; it does not automatically refund a payment that has already been processed.

Requests for refunds of renewal payments are reviewed separately, taking into account the circumstances of the transaction, the applicable subscription terms, and applicable consumer protection laws.

Customers who notice an unexpected, duplicate, or potentially unauthorized charge should contact our support team promptly so the transaction can be reviewed. Nothing in this policy limits any rights or remedies available under applicable law.

5. How to Request a Refund

To submit a refund request, please contact FoneDog Support ([email protected]) and provide:

• Your order number or transaction reference.
• The email address used for the purchase.
• The product and license type purchased.
• A brief explanation of the reason for your request.

For technical issues, please also provide relevant error messages, screenshots, system information, or diagnostic logs when reasonably necessary.

Our support team will review the request, may ask for additional information where appropriate, and notify you of the outcome.

6. Refund Processing and License Deactivation

If a refund is approved, it will generally be returned to the original payment method where possible.

The time required for the funds to appear in your account may vary depending on the payment provider, financial institution, and payment method.

Once a refund has been issued, the corresponding license will be deactivated, and the customer must discontinue use of the refunded license.

7. Consumer Rights

This policy does not exclude, restrict, or override any mandatory rights or remedies that consumers may have under applicable law.

If a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

Last Updated: October 15, 2026