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Refund PolicyRefund Policy for FoneDog Software

FoneDog puts every customer in top priority and we are committed to developing simple-to-use software solutions for every mobile user with FoneDog products and services.

All FoneDog software provides the free trial version for customers before deciding to purchase the full version. The trial versions offer enough services for customers to try with a use limit. FoneDog recommends our customers to try the product to confirm whether it is the one you need before purchasing. This also helps customers avoid purchasing the wrong product.

Money Back Guarantee

FoneDog provides a 30-day Money Back Guarantee based on accepted circumstances so that we can offer our best services and products. As FoneDog offers free trial versions to try before your purchase, refunds will be approved within this guarantee only under the accepted circumstances below. If a purchase exceeds the product's specified money-back-guarantee period, or it is out of the accepted circumstances, no refund will be given.

Circumstances of No Refund

As FoneDog offers the free trial version to try before purchasing, FoneDog generally does not refund or exchange products in the following situations:

Circumstances of Eligible Refund

FoneDog offers a refund or exchanges the product for the following circumstances below.

Purchase of the same product twice at the same time. With the confirmation of FoneDog Support Team, FoneDog will refund one of the products for the customer, or exchange one program for another FoneDog product.

Purchase of two products with similar functions. In this case, FoneDog will refund one of the products or exchange one program for another FoneDog product if required.

Within 30 days, no solution has provided to deal with the technical problems of the software. In this case, FoneDog will refund the purchase if the customer requests.

Once a refund is issued, the corresponding license will be deactivated.


Last update: August, 2018

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