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FAQs of Phone Transfer

How to solve the common questions you might meet.

Q1. Device is connected but cannot be detected?

If you find your device is connected but it cannot be detected by Phone Transfer, you can follow the tips below.

For iOS: What if your iOS device cannot be detected?

  1. Re-connect your iPhone, iPad, or iPod to your PC. Once the device is plugged into the PC, unlock the device and tap "Trust" on your device.
  2. Change to another USB cable and try again. And make sure your iPhone/iPad is not in Recovery mode or DFU mode.
  3. Make sure you are using the latest version of iTunes. Otherwise, update iTunes to the newest version:

For Windows 32-bit:

For Windows 64-bit:

For macOS:

With the latest version of iTunes installed, launch iTunes and check whether iTunes can recognize your iPhone/iPad/iPod. If the device can't be detected by iTunes, either, there is something with your computer to communicate with the connected device.

For Android: What if your Android device cannot be detected?

  1. Disconnect your Android phone with the computer and re-connect it.
  2. Try with another USB cable.
  3. Make sure you are using the latest version of the program.
  4. Change the Charge Mode to Transfer. After connecting your device, swipe down on your screen, if you see the notification "Charging via USB", expand it and touch it. In the popup window, click Transfer files.
  5. If there appears an "MTP connect" request on your device, please allow it.

If you still can't get your device recognized by Phone Transfer, contact FoneDog Support via [email protected]

Q2. Do I need to keep iTunes installed on my PC when using Phone Transfer?

Please make sure iTunes is installed on your computer and keep it in the latest version when using Phone Transfer. If you don't have iTunes on your computer, it will prompt you to install the latest version of iTunes when you connect an iOS device to the program.

Phone Transfer needs certain data from iTunes to run properly, although iTunes should not be launched when Phone Transfer is running. If you are running Phone Transfer and iTunes simultaneously, you will get the following message:

If you uninstall iTunes from your PC, your iOS device won't be recognized by Phone Transfer so iTunes is necessary to make your iPhone, iPad, iPod detected.

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