Questions and answers on online payments, order and other issues

Frequently Asked Questions

ORDER

Q1. What's the difference between the trial version and the registered version of the program?

All functions of trial version and registered version are the same. But the trial version has some limitations. For example, the unregistered FoneDog iOS Data Recovery can scan your device and display files on your device, but cannot recover files. If you are a registered user, it can assist you to recover files without any limitation and you will be entitled to get a free upgrade for the lifetime and full technical support from us.

Q2. Is it safe to make an order from FoneDog?

All of your data on FoneDog will be guaranteed by us. And we cooperate with Digital River, Avangate, PayPal, etc. to receive your payment. So your personal information will get the highest protection.

Q3. How could I confirm if it succeeded to my order?

If you finish all of the payment, then the details of your order such as ID, Registration code and E-mail address will be sent by payment platform very soon.

Q4. What should I do if I place an order twice?

If you place an order twice, don't worry. You can contact our support and give your order ID, number or other needed information, our sales will check with you. After getting a confirmation, we will have a refund to you for the duplicated one as soon as possible.

Q5. Can I cancel the order?

If you install it on your computer and use it for a while, then the answer is No. And if there something wrong with our product that our team can't solve it, then we will consider to give you a refund according to our Refund Policy.

PAYMENT

Q1. What should I do if I sent the registered mail to the wrong product?

The system of the program will send you the registration E-mail to your purchasing E-mail automatically. If you get the wrong product accidently, then at first, you need to go back to the official website of products; second, download and install the trial version of the program on your computer to check if it works; third, go to contact us then we will send you the corresponding registration code.

Q2. The registration code is invalid, what should I do?

First, confirm the product is the right one you purchase. Second, check the registration code you spell it correctly especially the sensitive. Third, if it still doesn't work in such situation above, please contact our supporter.

Q3. Can I change the delivery method?

The answer is No. the shipping method can't be changed after you submit your order. The system of any agency is not supported to change the delivery method.

OTHERS

Q1. Is there any technical support for customers?

Definitely! Whether you use the registered program or trial one, if you meet any technical problems of product, please feel free to contact us and submit your questions, our supporter will reply you within 24 hours (on working time) or 48 hours (on weekend).

Q2. How long will it take the money back if the refund requests are approved?

It will take 3~7 working days for refund money on your same account normally.

Q3. Does FoneDog provide "Try-before-Buy" service?

Yes. "Try-before-Buy" FoneDog software enables you to evaluate before purchasing to see if it can meet your needs. You can download the free trial version of FoneDog software with partial functions. If you want to use the full functional FoneDog software, you need to buy the license code. Then the Registration Code will be sent automatically via email within minutes.

Q4. Can the license code be used twice?

If you change to install the software on another computer, then the license code will be invalid. One license code can be used on one computer, so if you want to change the computer and still use the product, you need to buy it again on FoneDog.

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