FoneDog FAQs

Product

General

Order

Payment

Retrieve License

Refund

Others

box Product

iOS Data Recovery

iOS System Recovery

iOS Data Backup & Restore

Android Data Recovery

Broken Android Data Extraction

Android Data Backup & Restore

PowerMyMac

Phone Transfer

Data Recovery

grea wh General

Q1. Do FoneDog products work on Windows 8 and 10?

Currently all FoneDog Windows products are fully compatible with Windows 8 and 10.

Q2. How to activate the full version of FoneDog for iOS(Mac)?

You can download the FoneDog toolkit for iOS (Mac) from the product page. It's virus-free and fully compatible with Mac OS X 10.7 and higher.

Q3. Can I still recover data on my disabled iPhone if I cannot enter my passcode because the screen is cracked or the input is not working?

As an option, you can connect the phone to a computer that it has trusted before, and it possibly won't require the screen password to access the data on the phone. PS: If your iPhone is running iOS 7 or later, you can try to recover data from iCloud backup and iTunes backup.

Q4. What to do if I forget the password for my Apple ID (iCloud account)?

To assist you in retrieving your Apple ID, you can get it directly from Apple via this link.

You can also click on the ”Forgot your Apple ID or Password” link in the lower part of the software screen.

You can also go directly to the Apple ID website to reset your password at appleid.apple.com/.

Tip: Be sure to check your junk mail folder in case the verification message is marked as spam.

Q5. Why my backup file size is smaller than that listed on my iCloud backup?

The reason why the size of the backup file is smaller than the file on your iCloud backup is because the iCloud backup file contains information relating to purchase history, device settings and other app data which we do not copy when downloading your backup file to our software.

Q6. Is it possible to recover the iTunes backup file from an external hard drive?

FoneDog for iOS enables you to select the hard drive that you wish to scan for the iTunes Backup File that you will recover from, and it can be directed to an external hard drive as well.

Tip: Ensure that you select the correct iTunes Backup File, and if the file is encrypted you need to decrypt it beforehand.

Q7. Why do I need to erase data using FoneDog?

Because they are not deleted as you thought.

Files in your device are stored using index structure. Index structure is like the catalog in a book. Device can find a file quickly using the catalog. When we delete a file, device only delete the index so that the file cannot be found anymore. The file itself, however, is still there.

That is why it takes so long to copy or move a file but only an instant to delete one. The file is just only marked as "deleted" but not actually deleted.

So it is possible that those deleted files can be recovered by other means. And FoneDog can provide you a solution to erase data permanently.

How can FoneDog erase data permanently?

First of all, FoneDog will erase the real files in your device, not just index.

Moreover, after erase the file itself, FoneDog will fill your device storage with random data to overwrite deleted files, then erase and fill again until there is no chance of recovery. Military grade algorithm USDo.5220 is used to erase and even FBI cannot recover erased device.

Q8. Can the data be recovered from jailbroken device?

This program supports scanning jailbroken devices. The lost data can be recovered using Recover from iOS Device, Recover from iTunes Backup File and Recover from iCloud Backup File functions.

Order Order

Q1. What's the difference between the trial version and the registered version of the program?

All functions of trial version and registered version are the same. But the trial version has some limitations. For example, the unregistered FoneDog iOS Data Recovery can scan your device and display files on your device, but cannot recover files. If you are a registered user, it can assist you to recover files without any limitation and you will be entitled to get a free upgrade for the lifetime and full technical support from us.

Q2. Is it safe to make an order from FoneDog?

All of your data on FoneDog will be guaranteed by us. And we cooperate with Digital River, Avangate, PayPal, etc. to receive your payment. So your personal information will get the highest protection.

Q3. How could I confirm if it succeeded to my order?

If you finish all of the payment, then the details of your order such as ID, Registration code and E-mail address will be sent by payment platform very soon.

Q4. What should I do if I place an order twice?

If you place an order twice, don't worry. You can contact our support and give your order ID, number or other needed information, our sales will check with you. After getting a confirmation, we will have a refund to you for the duplicated one as soon as possible.

Q5. Can I cancel the order?

If you install it on your computer and use it for a while, then the answer is No. And if there something wrong with our product that our team can't solve it, then we will consider to give you a refund according to our Refund Policy.

Payment Payment

Q1. What should I do if I sent the registered mail to the wrong product?

The system of the program will send you the registration E-mail to your purchasing E-mail automatically. If you get the wrong product accidently, then at first, you need to go back to the official website of products; second, download and install the trial version of the program on your computer to check if it works; third, go to contact us then we will send you the corresponding registration code.

Q2. The registration code is invalid, what should I do?

First, confirm the product is the right one you purchase. Second, check the registration code you spell it correctly especially the sensitive. Third, if it still doesn't work in such situation above, please contact our supporter.

Q3. Can I change the delivery method?

The answer is No. the shipping method can't be changed after you submit your order. The system of any agency is not supported to change the delivery method.

Retrieve License

If you could not receive the email with registration information after the purchase, get your registration codes here. More help, please contact FoneDog Support Center.

Refund Refund

View Refund Policy first and contact FoneDog Support Center for a further process.

Others Others

Q1. Is there any technical support for customers?

Definitely! Whether you use the registered program or trial one, if you meet any technical problems of product, please feel free to contact us and submit your questions, our supporter will reply you within 24 hours (on working time) or 48 hours (on weekend).

Q2. How long will it take the money back if the refund requests are approved?

It will take 1~7 working days for refund money on your same account normally.

Q3. Does FoneDog provide "Try-before-Buy" service?

Yes. "Try-before-Buy" FoneDog software enables you to evaluate before purchasing to see if it can meet your needs. You can download the free trial version of FoneDog software with partial functions. If you want to use the full functional FoneDog software, you need to buy the license code. Then the Registration Code will be sent automatically via email within minutes.

Q4. Can the license code be used twice?

If you change to install the software on another computer, then the license code will be invalid. One license code can be used on one computer, so if you want to change the computer and still use the product, you need to buy it again on FoneDog.