Netflix is one of the most well-known sources of entertainment on the internet. In contrast, Apple TV is the dream of many iOS users. To have both of them at once, surely no one will pass on the opportunity.
Unfortunately, your eagerness is not all there is to it. You will eventually encounter some errors, whether you like it or not. One such error is Netflix not working on Apple TV. This error has made iOS users and movie lovers alike suffer greatly.
Lucky for you, you won’t have to suffer from the same situation ever again. Today, we’re going to talk about the truth behind Netflix not working on Apple TVand how you can fix this ominous error. Before that, let’s first understand how Netflix can be used on Apple TV in the first place.
Part 1: Connect Netflix on Apple TVPart 2: Why is Netflix Not Working on Apple TV?Part 3: Wrapping Up
Part 1: Connect Netflix on Apple TV
As you may already know, Netflix can be accessed through an app or the website. However, in the case of your Apple TV, it can be accessed through the app. Basically, you will have to Set Up Netflix before you can use it. Now if you’re not sure if the version of your Apple TV supports Netflix, then remember that as long as you have Apple TV 2, 3, 4, or 4K, it will be possible.
So firstly, here are the steps on how to connect your Apple TV 2 or 3 to the Netflix app and to your account:
- On the menu of your Apple TV, select Netflix.
- Choose Already a Member? Sign in
If you’re yet to be a member, then create your account first on the Netflix.com website in any of your devices with an internet connection.
Now here are the steps on how to do it in an Apple TV 4 or 4K:
- On the home screen of your Apple TV, select AppStore.
- Search for Netflix on the App Store and select Get to install the app.
- After installation, open the Netflix app that should be on your home screen.
- Choose the Sign In and use your existing Netflix account.
Your Apple TV is now connected to your account on Netflix. With this, you’ll be able to watch the movies you want to watch. With that settled, we now go to the Netflix not working on Apple TV error.
Part 2: Why is Netflix Not Working on Apple TV?
Sometimes, you’ll find messages or warnings showing up on your Apple TV screen saying things such as “Netflix is Currently Unavailable” or “Please check your internet connection”. If you are seeing such messages right now, then you can be assured that you’ve encountered the Netflix not working on Apple TV error.
There are many reasons as to why this error occurs. For one, it’s a sign that you need to update the app. The problem might also lie in your internet connection. No matter what it is, we’ll discuss all of their solutions in this article. Let’s start with how to fix Netflix not working on Apple TVerror assuming that the problem is the internet.
#1: Check/Configure Your Network Connection
Just like any other problem online, one of the solutions is fixing your internet connection. Of course, Netflix is no exception, considering that operates online. However, you shouldn’t simply troubleshoot your network. Since it’s Apple TV we’re talking about, the process might be a bit different:
Firstly, you will need to make sure the problem really is on your internet.
- On the home screen of your Apple TV, click on Settings.
- Select Network.
- Under the Connection section, check if there’s a “Connected” message.
If you’re not connected, make sure to contact Apple Support immediately. You may also proceed to the next steps, which is testing:
- On the Settings app, select General.
- Click on Network.
- Choose Test Network.
- Select OK.
- Proceed to click on Yes.
- Check for the download speed of your connection on the Apple TV.
If your connection meets your expectations, you may proceed to the next steps, which involves configuring your network:
- Under the Settings app, go to General.
- Select Network.
- Click on either Wi-Fior Ethernet, whichever you prefer.
Either way, the options will be the same so you will have to follow the same steps for both:
- If you chose Ethernet, then select Ethernetwhen the option shows up. If you chose Wi-Fi, select your Wi-Fi network.
- Go to Configure IP.
- Click on Automatic.
- Select Configure DNS.
- Click on Automatic.
Once this is done, then you should have been able to repair your network problem. Now if this doesn’t work, you have two choices, which are to restart your modem the old way or to proceed to our next option. However, since restarting your modem is the same as our next option, we’ll be proceeding to that part to fix Netflix not working on Apple TV.
#2: Restart Apple TV
Just as you’d do first, you’ll attempt to restart the device in question. Thus, the option to restart Apple TV comes in. Fortunately, doing so won’t do you any harm and it doesn’t take much time anyway. So it’s better to try it out than not. Here’s how you can do it:
- Unplug your Apple TV to any device it’s connected to.
- Wait for a few minutes.
- Connect the devices again by plugging them back in.
- Turn on both the Apple device and the TV.
- Try out Netflix again.
By now, you should already know just how easy it is to restart Apple TV. However, there’s actually another way to fix Netflix not working on Apple TV which also involves restarting Apple TV. But this time, it will involve restarting the system.
#3: Reset Settings of Apple TV
Just like we said, you won’t be restarting your Apple TV the same way as we did before. This time, it will involve restarting the Apple TV through its System. Although it would be a bit more complicated and the process will be longer, it’s still worth the shot. Here are the steps you will have to follow:
- On the home screen of your Apple TV, go to Settings.
- Proceed to the General
- Select Reset.
- Click on Reset all Settings.
- Select Confirm.
- Try Netflix again.
The Apple TV will reset itself at this point. However, this, again, won’t guarantee that Netflix not working on Apple TV would be solved. As such, we proceed to another option, which will be the last option that will involve fixing the problem through Apple TV.
#4: Update Apple TV
One of the many things that we often overlook is the fact that our software is out of data. Due to this, we tend to make a mess out of everything even if the solution is pretty simple. So this time, you won’t have to suffer from such experience because we’ll be talking about how you can update your Apple TV before we proceed further.
Without further ado, here are the steps to update your Apple TV and fix the Netflix not working on Apple TV error:
- On the Apple TV home screen, go to the Settings
- Select System.
- Click on Software Updates.
- Select Update Software.
Note: Sometimes, the Update Software option won’t appear or simply blacked out. This is because the software is already up-to-date.
You may also choose to select Update automatically so you won’t have to bother with it again in the future.
- If there is an update you haven’t used yet, there will be an option that says “Download and Install”. Click on this option.
- Wait for the update to complete.
- Try logging into your Netflix account again.
After doing this, your Apple TV should already be in the latest version it can handle. With that said, Netflix not working on Apple TV error should no longer be there. If for some reason, it is, then proceeds to our next option, which would involve the Netflix app itself.
#5: Reinstall Netflix App
Just like how many apps are fixed, this option will involve the reinstallation of the Netflix app. The difference between this solution and the previous ones we discussed is that it’s a solution based off on the assumption that the Netflix app is the cause of the problem. Either way, you must follow these steps if you want to fix the Netflix not working on Apple TV error:
- On the home screen of your Apple TV, hold the Netflix icon.
- Click on the Uninstall or Delete
- Wait for the uninstallation to complete.
- On your home screen, go to the App Store.
- Search for Netflix.
- Select Get to begin the installation.
- Wait for the installation to complete.
- Log in to your Netflix account.
With that, you should be able to see some changes. If not, then you have no choice but to use our last option, which is quite different from the other solutions.
#6: Use Netflix on Another Device
Sometimes, the problem doesn’t lie on the Apple TV or the Netflix app. Instead, the problem lies in your Netflix account. And so, to fix the problem, we will be accessing your Netflix account and do some changes through a browser. To do this, you will have to follow these steps:
- On your computer or any other device, open your browser.
- On the URL bar, type in com/clear cookies.
- Click on the Sign In
- Type in your account credentials.
This should enable the device to automatically clear the cookies of your Netflix account. Once this is finished, you can expect a complete suppression of the Netflix not working on Apple TV error.
Part 3: Wrapping Up
Although using Netflix has become one of our sources of entertainment, it’s not always going to proceed the way we like. There will always be a problem. If it’s not now, then it might happen in the future. Thus, you must be prepared for such situations. That’s why today, we’ve discussed six of the best ways to fix Netflix not working on Apple TV error.
With this, you’ll be able to implement countermeasures for other errors that may occur in Netflix in your Apple TV device.
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