7 Solutions to Firefox Not Saving Passwords

By Vernon Roderick, Last updated: March 6, 2020

Firefox has a feature called Lockwise which allows its users to easily save different information entered in the browser. Of course, this includes the passwords that you enter when logging into or creating accounts. Unfortunately, the issue with Firefox not saving passwords has become prevalent that many users have reported such a problem.

Most of the time, they don’t see the option to save passwords and so the time it takes to navigate websites becomes longer. And so, to fix this inconvenience, we’re going to talk about how to solve the issue regarding this auto-saving feature. To begin with, why is this happening?

Why is Firefox Not Saving Passwords?How to Solve Firefox Not Saving PasswordsConclusion

Why is Firefox Not Saving Passwords?

There are different reasons for Firefox not saving passwords. While Firefox is not the most popular browser out there, it is still somewhat tempting to use it as your primary option for a browser. Thus, it is rather difficult to solve issues regarding the said browser. Fortunately, you can easily find the suitable solution, but that’s only possible by knowing the following causes:

  • Some users tend to prefer specialized software to manage their passwords. However, certain software can actually harm the state of Lockwise. It’s usually the result of the browser getting confused as to whether to use the software or Lockwise, leading us to Firefox not saving passwords.
  • Driver Version. Sometimes, it’s not the software, but the graphics card that is having trouble. Since we need to click on Remember Password, we will have to rely on the video card for the display prompt. Thus, having an outdated driver version will result to the display prompt not showing up.
  • If it’s not either of the previous two, then perhaps it is due to the fact that the website you’re trying to access doesn’t really have the auto-save feature, or it’s not enabled on the website.

Regardless of your situation, you must remember that Firefox not saving passwords is an issue that can be solved no matter what its cause if you know what to do. So without further ado, here’s our first solution for this problem.
Why is Firefox Not Saving Passwords

How to Solve Firefox Not Saving Passwords

1. Enable Autofill Feature

First of all, you have to remember to turn on the Autofill feature, which is the reason why Firefox allows the saving of passwords. This is a common misunderstanding of people thinking that Firefox not saving passwords is an issue when in fact, they haven’t enabled it in the first place. With that said, here’s how you can enabled this feature:

  1. On your computer, launch the Firefox
  2. On the browser, click on the Menubutton which should be represented by three horizontal lines.
  3. From the resulting menu, select Logins and Passwords.
  4. You will be taken to the Lockwise page. From there, click on the three dots then proceed to Options.
  5. On the Ask to save logins and passwords for websites, click on the checkbox.
  6. Next, mark the checkbox for Autofill logins and passwords.

Now that you’re finished with the configurations, you don’t worry about Firefox not saving passwords anymore. You simply have to enter the password once, then it will do the job for you the next time. If it’s not, then perhaps you’re still missing one last step.

2. Remember to Save Password

Although it is not usual for a browser to not save your password even after commanding it to, it is still a possibility. Fortunately, you can solve this by manually saving the password.

To do this, go to the website where you want to save the password. then, enter your credentials including the password. There should be a prompt at the top of the page. This is where it gets confusing and you need to know the following:

  • To save the password so you won’t enter it again next time, click on Save. That way, you don’t have to do the process every time you login from the website.
  • To update a password in case you entered the wrong one, just go to that website again, type in the same username but this time, with the correct password, then click Update.
  • To remove the stored password as well as the username, click on the drop-down menu from where you clicked on Save, then instead click on Never Save. This will result to the prompt not showing anymore unless you change your settings.
  • To only skip saving the password for that time, you can choose Don’t Saveinstead of Never Save. That way, you will see the prompt the next time you login with your password, but it won’t show for the meantime.

Note: Remember that if you clicked on the wrong spot, particularly on the outside of the prompt box, the display window will hide, but you can show it again by clicking on the key icon.

While this is one way to prevent Firefox not saving passwords for that particular website, there’s another method for doing this, and that would be our next solution.
Remember to Save Password When Firefox Not Saving Passwords

3. Add the Website

As we’ve said before, trying to use the prompt display from when you login from a website is not the only way to remember the password. You may also add the website manually, and this is done by following these steps:

  1. Launch the Firefox browser on your desktop.
  2. Head to the Menu button by clicking on the three horizontal lines.
  3. From the menu, select Logins and Passwords.
  4. There should be tons of options here. Simply select the Create New Login button from the bottom left side of the page you’re currently in.
  5. Now type in the website address then the login credentials including the password that you want to save.

With this, you can easily add a website on the list of platforms that will automatically input the password that you usually use. If this still didn’t solve Firefox not saving passwords, then it might not be a misunderstanding, but an issue on the side of Firefox.

4. Run Firefox on Safe Mode

When you enabled the Autofill feature, saved the password, or added the website to no avail, then it is clear that you didn’t just misunderstand the situation. In that case, you will want to solve the issue by troubleshooting Firefox problems with Safe Mode.

You can run Firefox on Safe Mode through different methods. Let’s start with the very first method which is by accessing the Help menu.

  1. Run the Firefox browser the way you usually do.
  2. Go to the Menu icon again just like you did before, by clicking the three horizontal lines.
  3. Head to the Help icon which should be represented by a question mark at the bottom of the resulting menu.
  4. On the Help menu, select the Restart with Add-ons Disabled…
  5. There will be a confirmation popup window. Select the Start in Safe Mode

You may also access the Safe Mode of Firefox by using the Run command. This can be done by pressing Win key + R on your keyboard then typing in “firefox –safe-mode” on the Open field then pressing Enter. The CMD follows the same concept, you simply have to go to the Command Prompt then typing in “start Firefox -safe-mode”. Lastly, you can press Shift + Enter while the Firefox icon is highlighted.

The Safe Mode is a feature added to Firefox that allows users to temporarily disable additional features. That way, the harmful effects it may be causing will be prevented. While it may be temporary, it is enough for you to determine which of the features is responsible for Firefox not saving passwords.

5. Clear Browsing Data

When you use your browser, there’s some data that is saved on the program. It might not be much, but as time goes by, that data will grow increasingly day by day up to the point that your browser cannot take it anymore.

This mass of data will result to various issues, one of them is Firefox not saving passwords. This is especially true since passwords are also part of that data, and if there’s too much of them, it will get lost. The main point is that you have to learn how to clear that data, and here’s how you can do this:

  1. On your Firefox browser, head to the Menu.
  2. From the resulting menu, click on Libraryfollowed by History.
  3. Next, select Clear Recent History…
  4. Here, you’ll be asked to indicate from which point of time and up to when you want to delete the data. Just adjust the time range according to your preference.
  5. Then, head to Detailsand mark the kinds of data that you want to include for deletion.
  6. Once you’re done with the configurations, click on Clear now.
  7. Restart Firefoxafter the clearing process.

With this, you would’ve successfully cleared the browsing data of your Firefox browser. This should solve the Firefox not saving passwords issue. If it doesn’t, then perhaps a different type of data should be managed instead.
Clear Browsing Data

6. Check History

Our second to the last option for preventing Firefox not saving passwords is to manage your history properly. This is because the history often contains the websites that you’ve visited where passwords should’ve been saved. Here’s how you can manage your history:

  1. Head to the Firefox Menu.
  2. From there, click on the Options
  3. On the Options menu, select Accountthen proceed to Privacy & Security, then finally head to Saved.
  4. Scroll down until you find the History
  5. On the ‘Firefox will’ field, select the Remember history option so that the passwords you save and the websites you visit will be saved from the History page.
  6. You will be prompted to restart Firefox. Simply select Restart Firefox now.

With this, you should be assured that any password you enter will be saved by Firefox, unless the program altogether is dysfunctional. With that said, we have our last solution for this issue.

7. Update or Reinstall Firefox

Your last choice in case the previous options didn’t work is to update or reinstall Firefox, which is also a way to update Firefox.

We advise this solution if you don’t have anything else to do because most of the time, Firefox may have an issue that you can’t fix simply by changing some configurations. Such issues may be what is causing Firefox not saving passwords. Either way, here’s how you can do this:

  1. On the Firefox menu, select Options.
  2. From the Options, click on General.
  3. Scroll down until you see the Firefox update
  4. From here, you will be able to see if there’s an update. You can automatically do it by clicking Check for updates. This will also automatically download the update if there is any available.

In the case of reinstalling Firefox, you may do it by simply uninstalling Firefox then installing it again by downloading the setup file from its official website.
Firefox Not Saving Passwords


With this, you’ve finally equipped yourself with the most effective solutions to Firefox not saving passwords. While it’s not something that will guarantee the resolution of your problem, it’s still better than doing nothing. Plus, it might solve issues that you didn’t know exists within your Firefox browser.

Although you already have enough knowledge about this subject, you still have to remember to be careful when managing passwords. Either way, hopefully this helps with your mission to easily navigate through platforms that you often visit.

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Vernon Roderick

Technical Expertise for PC / YouTube Scriptwriting /Website Optimization

One of my passion is to develop software of my own

I write articles to share knowledge about IT technology and some experience in developing my own software, and developing my own software is one of my passions for work.

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