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2023 Guide: What Must You Do When Videos Won't Play on iPhone?

By Adela D. Louie, Last updated: December 26, 2023

When your phone is new, it must be so easy and smooth to use. The applications run perfectly however there can also be times when videos won’t play on iPhone, and that could be so sad and inconvenient. Have you experienced such a nuisance? If you have, you may have absolutely had a lot of questions, and you are lucky as we will be talking about them here.

We will cite some of the possible reasons why videos won’t play on iPhone, even after resizing the video, as well as the different types of fixes that you can also try. If you do not want to have such an annoying experience we would suggest that you read this article until the very end. It would be so helpful to understand and be aware of the things that you must do in case you face the same situation one of these days.

Part #1: Why Videos Won’t Play on iPhone?Part #2: What Are the Fixes if Videos Won’t Play on iPhone?Part #3: To Summarize It All

Part #1: Why Videos Won’t Play on iPhone?

Before we proceed in knowing the fixes, we must first understand the reasons why the said dilemma is happening. We have listed some of the reasons why videos won’t play on iPhone, let us have a look at them.

  1. You do not have a stable internet connection. You may be playing a video that you have seen on the Internet like on the famous websites YouTube and Facebook, Video on these sites won’t play if you do not have an internet connection or there is a problem with your connection.
  2. Your video application may be outdated. Sometimes you cannot open applications that are not updated based on the released versions of the said applications, time-based.
  3. The video that you are playing is not compatible or cannot be played on the video player that you have installed on your personal computer or your mobile device.
  4. The video that you are trying to play is already corrupted or damaged.
  5. The device that you are using is too old to play such videos, or there is an update that must be installed on the device to play the videos.
  6. There is not enough memory on your device and the video cannot be saved or played.
  7. The operating system of your device is not updated.

Part #2: What Are the Fixes if Videos Won’t Play on iPhone?

Now that we are aware of the reasons, the next thing that we have to know is what we can do to fix them. It is also important that you are aware of some of the techniques that you can try to do in case you are locked in the said situation. These will serve as some of the first aid procedures that you can try to execute. Who knows that by trying one of them, your problem can be solved in an instance.

Solution #1: Fix It By Converting Video Formats

Now for the last solution, we will introduce to all of you a third-party application or tool that you can use. one of the possible reasons why videos won’t play on iPhone can be because of compatibility issues. It will mean that you have to convert the videos to file formats that are acceptable to your device. To solve such a dilemma, we have the best video converter of today that you can try to use and explore. It is called

FoneDog Video Converter. This video converter is really easy to use and can do conversions at a fast speed, let us know how to convert videos using FoneDog Video Converter.

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  1. The first step is to look for the converter on the web and then download it on the personal computer that you are going to use for the conversion of files. Then, install it. once you are done you have to proceed to the “Add or Drag files here for conversion” tab. And then you can now upload the files that you wanted to convert.
  2. Then, once you have uploaded the files for conversion, tap “Convert Format”, and then save any changes that you have created. You also need to create a folder for your outputs.
  3. Then, wait for a few minutes and then you can now have the files that you have converted. You also have the option to view recent videos that you have converted before and you can see them in the “Recents” folder.

Convert Video Format When Videos Won’t Play on iPhone

Aside from the conversion of files, you can do so many things with the help of FoneDog Video Converter. Let us discover them one by one.

  1. FoneDog Video Converter supports batch or multiple conversions which can help you save some time and energy for other important errands.
  2. You can convert your audio files to file formats like WAV, AIFF, FLAC, MP3, AAC, and a lot more.
  3. Edit your video or enhance it based on your liking, you can adjust the brightness, the color, and even the saturation of the videos.
  4. Add external subtitles to your videos.
  5. Crop, rotate or flip your videos based on your preferences.

Solution #2: Try to restart Your Device

One of the basic and easiest fixes that you can try is to go over your device and see if restarting it would make a big difference. It is actually one of the most recommended initial things that you must do in case you encounter situations like videos won’t play on iPhone. You could first perform the soft resetting of your device, to soft reset an iPhone you can press the side volume buttons or the power tabs of your iPhone.

Solution #3: Update Your iOS

Another one of the basic fix that you can try is to update the operating system of your device. You may be using an outdated iOS which is why some of the applications on your device won’t run, and you also cannot play videos on your device. Here’s how you update your iOS on your iPhone.

  1. You must have a Wi-fi connection, turn it on.
  2. Then launch “Settings”, then go to “General”, and then proceed to “Software Update”.
  3. Thirdly, tap “Download and Install”. In case you have received a message or notification indicating that you have to remove some of your applications so you can proceed with the updating of your iOS, click “Continue”. Once you are done, iOS will then reinstall the said applications.
  4. Then to finalize it, click “Install Now”.

Update iOS System When Videos Won’t Play on iPhone

Solution #4: Fix Your Wi-fi Connection

For the third solution, you can look over and check your internet connection. You can restart the modem or internet router and see if your videos can now be played. In case the videos won’t play on iPhone even though you have restarted your internet or Wi-fi, you can try to contact your internet provider and ask for assistance regarding your internet problem.

Solution #5: Free Some Space on Your Device

Another possible problem why videos won’t play on iPhone can be because you do not have space on your device to accommodate videos that you wanted to play. You also have to know that if the storage on your iPhone is full, videos that are in the 4k format or those that are really high resolution won’t play. You may need to delete photos that are not that important or files and videos that you have saved a long time ago.

Solution #6: Restore the Factory Settings of Your iPhone

Another quick way to solve videos won’t play on iPhone is to restore the factory settings of your iPhone. However, before you decide that you are going to pursue this fix, you must be sure that you have created all the backups of the data that are stored on your device. Here are the steps on how you factory reset your iPhone.

  1. Launch the “Settings” application, and then go to “General”, and then to “Reset”.
  2. Tap “Erase All Content and Settings”.
  3. Then you have to key in your Apple ID passcode or password.
  4. Tap “Erase iPhone”.
  5. Then tap “Erase iPhone” once more.
  6. Then to be able to confirm the procedure that you have chosen to do, you have to type in your Apple ID password once more.

Once you are done, you can try to play the videos, and they should play smoothly after this.

Erase All Content and Settings When Videos Won’t Play on iPhone

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Part #3: To Summarize It All

We hope that we are able to enlighten you on why videos won’t play on iPhone. It is really important that you are aware of the possible reasons why the said situation happened. We also hoped that you can use all the methods fixes, and tool that we have discussed and make your videos play anytime or anywhere you are.

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Adela D. Louie

Tech Website Writing /Content Optimization

Singing, smiling, surprising every day!

So as a technical writer, it is my duty to gather effective and reliable solutions to answer questions on how to deal with the issues they are having with their devices.

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