How to Resolve Issue: Cannot Get Mail on iPhone

By Vernon Roderick, Last updated: October 14, 2020

iPhone which is designed and built by Apple is one of the leading and famous mobile devices used in businesses and at work or even as a personal device. With iPhone, you can do various operations on the device such as sending and receiving emails, managing contacts, messages, calls, files, applications, and so on. It comes as a handy device that you can conveniently bring anywhere and use anytime.

But it would be disappointing when you encounter an error while using the iPhone device for your emails. You get the cannot get mail on iPhone error. You cannot receive the new and important emails that you are expecting in your mailbox. In this guide, we will show you how to fix the problem and receive new emails automatically and on time.

Part 1: How to Resolve Issue: Cannot Get Mail on iPhonePart 2: In Summary

Part 1: How to Resolve Issue: Cannot Get Mail on iPhone

This section provides the different methods that you can do to solve the issue such Cannot get mail on iPhone error. Note that when you back up your email via iCloud or iTunes, only the settings in your mail are getting backed up, not the emails. Make sure to always do a regular backup of your important mail data in case an issue will arise.
Cannot Get Mail on iPhone

Method 1: Check Your Internet Connection

If you cannot get mail on iPhone device, check if you are connected to the Internet and that the connection is stable. If you are on a mobile data connection, try to connect to a Wi-Fi network. Check your internet speed by doing a speed test.

Restart your modem and router. Unplug the devices for about ten seconds and plug it in again. Verify again if you can connect successfully by visiting some websites or other apps that use the internet aside from your mail. You can use another mobile device to see if the same issue happens. Contact your service provider to confirm if there is an outage in your area or any issues you encounter on the internet connection.
Check Your Internet Connection  to Resolve Issue: Cannot Get Mail on iPhone

Method 2: Check Outbox for Unsent Emails

Are you able to send emails? Try to check if you are not able to send emails even with the correct recipient email address, then you also cannot receive the emails for some reason.

  • Step 01: On your iPhone device, launch your Mail app.
  • Step 02: Tap on Mailboxes.
  • Step 03: Go to the Outbox folder and check if there are emails that are still there. These are not yet sent for some reason.
  • Step 04: Open the unsent email. Make sure that you have entered the correct email address of the recipient.
  • Step 05: Tap on Send to attempt it to send again.

If the email cannot be sent even with the correct recipient information, try to do the next method to help you fix the issue of cannot get mail on iPhone.

Method 3: Restart Your iPhone Device

If the internet connection is good and still you cannot get mail on the iPhone device, the problem may be on your mobile device. A simple step such as restarting your iPhone device can work wonders. This method will clear the cache and temporary data and flush out the RAM to free up some space and memory thereby resulting in better functioning of your device. To restart your iPhone device, follow the steps according to your mobile version to fix the issue.

How to restart your iPhone device:

  • Step 01: Press and hold the Power button (Top or Side) until a slider appears on the screen.
  • Step 02: Swipe the Power slider to the right.
  • Step 03: Wait for several seconds for your device to switch off.
  • Step 04: When your iPhone device is turned off, press again the Power button until an Apple logo appears on the screen. Wait for it to load completely then access your mail.

For other versions such as iPhone X or 11:

  • Step 01: Press and hold either the Volume or the Power button until a slider appears on the screen.
  • Step 02: Swipe the Power slider to the right.
  • Step 03: Wait for several seconds for your device to switch off.
  • Step 04: When your iPhone device is turned off, press the Power (Side) button until an Apple logo appears on the screen. Wait for it to load completely then access your mail.

How to force restart or hard reset when your iPhone device does not respond or is frozen:

For iPhone 6S and earlier versions:

  • Step 01: Press and hold the Power (Top or Side) and Home buttons all at once for several seconds.
  • Step 02: When you see the Apple logo appears on the screen, let go of the Power and Home buttons.

For iPhone 7 and 7 Plus version:

  • Step 01: Press and hold the Power (Top or Side) and Volume Down buttons all at once for several seconds.
  • Step 02: Let go of the Power and Volume down buttons when you see the Apple logo appears on the screen.

For iPhone 8 and newer versions:

  • Step 01: Press and immediately release the Volume Up button.
  • Step 02: Press and immediately release the Volume Down button.
  • Step 03: Press and hold the Power (Side) button for some seconds.
  • Step 04: Let go of the Side button when you see the Apple logo appears on the screen.

Restart Your iPhone Device

Method 4: Verify Notification Settings Are Enabled

If the issue of cannot get mail on iPhone device persists, check your notification settings. Maybe there are actually received emails but you are not notified.

  • Step 01: On your iPhone device, head on to Settings.
  • Step 02: Tap on Notifications.
  • Step 03: Select Mail.
  • Step 04: Select your email account.
  • Step 05: Switch on the Allow Notifications option (must be in green color).
  • Step 06: Choose how to receive the email alerts: via the lock screen, notification center, or banners.
  • Step 07: Tap on Sounds and select the options.
  • Step 08: Adjust the Badges and other options like Show Previews.

Method 5: Enable Fetch New Mail Feature

You can adjust the fetch email settings to allow push notifications for your email. The default settings on your iPhone device are dependent on the email provider. You can manually set it by doing the steps below to fix the issue of cannot get mail on iPhone device.

  • Step 01: On your iPhone device, head on to Settings.
  • Step 02: Tap on Passwords and Accounts.
  • Step 03: Tap on Fetch New Data.
  • Step 04: Switch on the Push option to enable push notifications (must be in green color). This option will allow new data to be pushed to your iPhone device from the server when possible.
  • Step 05: You can pick your desired fetch schedule or set it as Automatically. This option is used for when push is off or for applications that do not support push.
  • Step 06: Go back to your mail and check that the issue of cannot get mail on iPhone device is fixed and you are able to receive new emails.

Method 6: Verify the Correct Email Account Details

How do I get my email back on my iPhone? Open your Mail app to check if it prompts you to enter a password for your mailing account. Make sure to type in the correct password on the screen. Whenever you change your email password in another device, you also need to enter it again correctly on your iPhone device. If it does not ask for a password, try to sign out from your email, and sign in once again. Enter again the correct email address and password and the required two-step verification, if any.

You can also try accessing your email on the web browser. Go to your mail, sign in with a correct email address and password and verify with the necessary two-step authentication process, if there is. When you are sure you have entered the correct account and verification details and still you cannot log in or cannot get mail on iPhone device, contact your email provider or your system administrator to confirm for any temporary service outage.

Method 7: Remove Email Account and Configure Mail Settings

To resolve the issue that you cannot get mail on iPhone device, try to remove your email account on your device and add it again. Make sure that before you do this process, create a backup of all your important mail data. You can also do this by accessing your email on the web browser and check that all your mails and contacts on the iPhone mail app are available in the webmail.

How to automatically set up your existing email account on your iPhone device:

  • Step 01: On your iPhone device, head on to Settings.
  • Step 02: Tap on Passwords and Accounts.
  • Step 03: Select the email account that you want to remove.
  • Step 04: Tap on Delete Account.
  • Step 05: Set up again your email account. Go back to Settings > Passwords & Accounts.
  • Step 06: Tap on Add Account.
  • Step 07: Choose your email provider.
  • Step 08: Type in your correct email address and password.
  • Step 09: Tap on Next.
  • Step 10: Wait while the verification process is ongoing for your email.
  • Step 11: Select other information for your emails such as Calendars and Contacts.
  • Step 12: Tap on Save.
  • Step 13: Go back to your mail and check that the issue of cannot get mail on iPhone device is fixed and you are able to receive new emails.

How to manually add a new email account on your iPhone device:

  • Step 01: On your iPhone device, head on to Settings.
  • Step 02: Tap on Passwords and Accounts.
  • Step 03: Tap on Add Account.
  • Step 04: Tap on Other.
  • Step 05: Tap on Add Mail Account.
  • Step 06: Type in your name, correct email address, password, and description for your email account.
  • Step 07: Tap on Next.
  • Step 10: Wait while your email settings and accounts are being set up.
  • Step 11: When email settings are found, tap Done to finish the email account setup. If email settings are not found, you can enter them manually. You can contact your email provider or system admin for the correct email settings for manual entry.
  • Step 12: Select IMAP orPOP for the new account just above the Name field.
  • Step 13: Under Incoming Mail Server, enter the Host Name and User Name.
  • Step 14: Enter also the details for the Outgoing Mail Server.
  • Step 15: Tap on Next.
  • Step 16: Review the details entered are correct. Then, click Save.
  • Step 17: Go back to your mail and check that the issue of cannot get mail on the iPhone device is fixed and you are able to receive new emails.
Remove Email Account

Method 8: Update iPhone Device to the Latest iOS

When you still cannot get mail on iPhone, you can try to update your iPhone device’s iOS version to obtain the most recent fixes to your device.

  • Step 01: On your iPhone device, head on to
  • Step 02: Tap General.
  • Step 03: Tap Software Update.
  • Step 04: You will be notified that there are updates available. Tap Download and Install.
  • Step 05: Wait until the installation is done and reboot your device when requested.

Method 9: Contact Apple Support Center

If the cannot get mail on iPhone error still occurs, you may contact Apple Support on the web or visit an Apple Support Center so they can troubleshoot the issue of your iPhone device. They can best provide the fix and repair or replace your device when needed.

Part 2: In Summary

When you cannot get mail on iPhone device in the Mail app, you can refer to this tutorial guide that will provide you with the different solutions that you can follow. You may not get new emails when you have an unstable internet connection or service outage, wrong email settings, incorrect email account details, temporary downtime of email service, and many other reasons.

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Vernon Roderick

Technical Expertise for PC / YouTube Scriptwriting /Website Optimization

One of my passion is to develop software of my own

I write articles to share knowledge about IT technology and some experience in developing my own software, and developing my own software is one of my passions for work.

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