By Vernon Roderick, Last updated: October 14, 2020
iPhone which is designed and built by Apple is one of the leading and famous mobile devices used in businesses and at work or even as a personal device. With iPhone, you can do various operations on the device such as sending and receiving emails, managing contacts, messages, calls, files, applications, and so on. It comes as a handy device that you can conveniently bring anywhere and use anytime.
But it would be disappointing when you encounter an error while using the iPhone device for your emails. You get the cannot get mail on iPhone error. You cannot receive the new and important emails that you are expecting in your mailbox. In this guide, we will show you how to fix the problem and receive new emails automatically and on time.
This section provides the different methods that you can do to solve the issue such Cannot get mail on iPhone error. Note that when you back up your email via iCloud or iTunes, only the settings in your mail are getting backed up, not the emails. Make sure to always do a regular backup of your important mail data in case an issue will arise.
If you cannot get mail on iPhone device, check if you are connected to the Internet and that the connection is stable. If you are on a mobile data connection, try to connect to a Wi-Fi network. Check your internet speed by doing a speed test.
Restart your modem and router. Unplug the devices for about ten seconds and plug it in again. Verify again if you can connect successfully by visiting some websites or other apps that use the internet aside from your mail. You can use another mobile device to see if the same issue happens. Contact your service provider to confirm if there is an outage in your area or any issues you encounter on the internet connection.
Are you able to send emails? Try to check if you are not able to send emails even with the correct recipient email address, then you also cannot receive the emails for some reason.
If the email cannot be sent even with the correct recipient information, try to do the next method to help you fix the issue of cannot get mail on iPhone.
If the internet connection is good and still you cannot get mail on the iPhone device, the problem may be on your mobile device. A simple step such as restarting your iPhone device can work wonders. This method will clear the cache and temporary data and flush out the RAM to free up some space and memory thereby resulting in better functioning of your device. To restart your iPhone device, follow the steps according to your mobile version to fix the issue.
How to restart your iPhone device:
For other versions such as iPhone X or 11:
How to force restart or hard reset when your iPhone device does not respond or is frozen:
For iPhone 6S and earlier versions:
For iPhone 7 and 7 Plus version:
For iPhone 8 and newer versions:
If the issue of cannot get mail on iPhone device persists, check your notification settings. Maybe there are actually received emails but you are not notified.
You can adjust the fetch email settings to allow push notifications for your email. The default settings on your iPhone device are dependent on the email provider. You can manually set it by doing the steps below to fix the issue of cannot get mail on iPhone device.
How do I get my email back on my iPhone? Open your Mail app to check if it prompts you to enter a password for your mailing account. Make sure to type in the correct password on the screen. Whenever you change your email password in another device, you also need to enter it again correctly on your iPhone device. If it does not ask for a password, try to sign out from your email, and sign in once again. Enter again the correct email address and password and the required two-step verification, if any.
You can also try accessing your email on the web browser. Go to your mail, sign in with a correct email address and password and verify with the necessary two-step authentication process, if there is. When you are sure you have entered the correct account and verification details and still you cannot log in or cannot get mail on iPhone device, contact your email provider or your system administrator to confirm for any temporary service outage.
To resolve the issue that you cannot get mail on iPhone device, try to remove your email account on your device and add it again. Make sure that before you do this process, create a backup of all your important mail data. You can also do this by accessing your email on the web browser and check that all your mails and contacts on the iPhone mail app are available in the webmail.
How to automatically set up your existing email account on your iPhone device:
How to manually add a new email account on your iPhone device:
When you still cannot get mail on iPhone, you can try to update your iPhone device’s iOS version to obtain the most recent fixes to your device.
If the cannot get mail on iPhone error still occurs, you may contact Apple Support on the web or visit an Apple Support Center so they can troubleshoot the issue of your iPhone device. They can best provide the fix and repair or replace your device when needed.
When you cannot get mail on iPhone device in the Mail app, you can refer to this tutorial guide that will provide you with the different solutions that you can follow. You may not get new emails when you have an unstable internet connection or service outage, wrong email settings, incorrect email account details, temporary downtime of email service, and many other reasons.
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