By Vernon Roderick, Last updated: January 2, 2024
WhatsApp or WhatsApp Messenger is a popular mobile messaging application owned by Facebook which enables users to exchange messages anywhere in the world. Here is also an article about Facebook archived and unarchived messages. If you are interested, you can have a look at it.
Sometimes, users will encounter the WhatsApp unavailable problem which is caused by a number of factors which is discussed in this article. Furthermore, this will guide you on how to resolve WhatsApp unavailable status specific to the scenario you have experienced.
Part 1. What Causes WhatsApp Unavailable StatusPart 2. How To Resolve WhatsApp Unavailable Status
Here are some of the scenarios that possibly cause the WhatsApp unavailable status. Also, WhatsApp calling is unavailable for video or audio.
If you encounter the error on WhatsApp Unavailable status, follow the steps below on how to resolve it which depends on what specific scenario you are encountering.
Scenario: You or your contact is not connected to the network or Internet.
How to connect to the internet using a Wi-Fi connection:
Step 01: On your mobile phone, go to Settings.
Step 02: Go to Sim cards & mobile networks, or Connections > Data Usage, or More > Mobile Networks.
Step 03: Go to Wireless & Networks or Wi-Fi.
Step 04: Select a wireless network from the results.
Step 05: Type in the network password when prompted.
Step 06: Tap on the Connect button.
How to connect to the internet using a mobile data connection:
Step 01: On your mobile phone, go to Settings.
Step 02: Go to Wireless & Networks or Wi-Fi.
Step 03: Go to Sim cards & mobile networks, or Connections > Data Usage, or More > Mobile Networks.
Step 04: Tap on the Mobile data slider to switch it on (green in color).
Scenario: You are being blocked in your contact’s phone causing WhatsApp unavailable. Therefore, you will not be able to make calls to that number. Video call is fine as well as messages connected to the number.
Your phone number is blocked in your contact’s phone or in WhatsApp. If this is accidental, you can request your contact to unblock your number. You will know that you are blocked in WhatsApp if you encounter an error and cannot add your contact to a group. Also, when you sent a message, it is not delivered (only shows one checkmark).
How to unblock the contact in WhatsApp:
Step 01: On your mobile phone, open WhatsApp.
Step 02: Tap on the Menu icon - the three dots located on the upper right of the screen.
Step 03: Select Settings.
Step 04: Tap on Account.
Step 05: Tap on Privacy.
Step 06: Select Blocked contacts.
Step 07: The list of blocked contacts will appear. Tap and hold the name of the blocked contact that you wish to unblock.
Step 08: A pop-up will appear. Tap on Unblock.
How to unblock the phone number in the phone:
Step 01: On your mobile phone, open the Phone app.
Step 02: Tap on the Menu icon - the three dots located on the upper right of the screen.
Step 03: Go to Settings.
Step 04: Tap on Blocked numbers.
Step 05: The list of blocked numbers will appear. Tap on the blocked number that you wish to unblock.
Step 06: A pop-up will appear. Tap on Unblock.
Scenario: You or your contact has not updated the WhatsApp application resulting to become unavailable.
To update WhatsApp, here are the steps:
Step 01: On the mobile phone, launch the Google Play Store or App Store.
Step 02: Search for WhatsApp Messenger.
Step 03: Tap on the WhatsApp Messenger.
Step 04: Tap on the Update button.
Step 05: Updates will be downloaded and installed on the mobile phone.
Scenario: There is a problem with the WhatsApp server.
Contact WhatsApp Support on its website. You can also do it on the WhatsApp settings.
Step 01: On your mobile phone, open WhatsApp.
Step 02: Tap on the Menu icon - the three dots located on the upper right of the screen.
Step 03: Select Settings.
Step 04: Tap on Help.
Step 05: Tap on Contact us.
Scenario: Do Not Disturb mode is enabled on the mobile phone.
Step 01: On your mobile phone, go to Settings.
Step 02: Tap on Sounds.
Step 03: Set the Do Not Disturb mode to off.
Scenario: The Wi-Fi connection or firewall is blocking WhatsApp.
WhatsApp calling is unavailable on some Wi-Fi or mobile networks. It may be blocked or not configured properly. To resolve this, follow the steps below:
Step 01: Close WhatsApp (if opened)
Step 02: Switch off the Wi-Fi network or mobile data connection.
If you are currently using a mobile data connection, turn it off and connect to the Wi-Fi network.
Step 01: On your mobile phone, go to Settings.
Step 02: Go to Sim cards & mobile networks, or Connections > Data Usage, or More > Mobile Networks.
Step 03: Tap on the Mobile data slider to switch it off (gray in color).
Step 04: Tap on the arrow to go back.
Step 05: Go to Wireless & Networks or Wi-Fi.
Step 06: Select a wireless network from the results.
Step 07: Type in the network password when prompted.
Step 08: Tap on the Connect button.
If you are currently using a Wi-Fi network, turn it off and connect to the mobile data connection.
Step 01: On your mobile phone, go to Settings.
Step 02: Go to Wireless & Networks or Wi-Fi.
Step 03: Tap on the Wi-Fi slider to switch it off (gray in color).
Step 04: Go to Sim cards & mobile networks, or Connections > Data Usage, or More > Mobile Networks.
Step 05: Tap on the Mobile data slider to switch it on (green in color).
An alternative is to access mobile data or Wi-Fi in Quick Settings:
Step 01: Swipe down from the top of the screen to display the quick settings.
Step 02: Tap on the Wi-Fi or mobile data icon to switch it to on or off.
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WhatsApp is an important mobile application used mostly by people to chat messages, share documents and media files and make calls in video or audio. To prevent data from missing, you can use tools to transfer WhatsApp on your iPhone.
But sometimes users will encounter an issue such as WhatsApp becomes unavailable. This includes WhatsApp calling in audio and video. To resolve this problem, follow the step-by-step instructions detailed in this article on the specific scenario that you have encountered.
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