Samsung Smart Switch Not Working? 4 Ways to Fix the Issue!

Many apps today like the Samsung Smart Switch offer convenience in so many ways. Imagine having to migrate from an old phone to a new one. How much work you have to put in and the efforts you must exert.

Thanks to these kinds of apps, you no longer need to spend a whole day transferring your phone data from one device to another. It only takes a few minutes to complete the transfer and off you go.

However, it’s not always a smooth flow, there are times when the Samsung Smart Switch not working. And today, we will find out what causes this issue and how you can get rid of it!

Part #1: Understanding How Smart Switch WorksPart #2: 4 Effective Ways to Fix Samsung Smart Switch Not WorkingPart #3: The Most Recommended Samsung Smart Switch AlternativePart #4: Summary

Part #1: Understanding How Smart Switch Works

Samsung Smart Switch is developed by Samsung as a vital tool to transfer a majority of your phone content like contacts, messages, documents, pictures, and more.

It lets you share files from any type of Smartphone including Android and iOS devices using Wi-Fi, a USB cable, or through a PC or mac computer.

You can get the Samsung Smart Switch via PC from the Samsung Smart Switch hub, or from the PlayStore from Google, and AppStore on iOS. In that way, you can transfer your photos from Samsung Galaxy S8 to your computer!

How Smart Switch Work on Android

If you own two Android devices, it’s more convenient to use Samsung Smart Switch. Here’s how:

1. Install Smart Switch on both devices. On Galaxy phones, go to Settings and select Accounts. Tap back up and then select Smart Switch
2. Tap Receive Data on the new Android
3. Choose Galaxy/Android
4. Decide whether to use Wi-Fi transfer or USB cable. Follow the prompts on each method
5. Select the items you wish to transfer
6. Wait for the process to be completed

Transfer from iOS to Android

1. Backup your iPhone to iCloud
2. Open Samsung Smart Switch on the Android phone
3. Set the Android phone to "Receive Data"
4. Ensure that the iPhone is the Source phone
5. Scroll to the bottom of the screen and select ‘Get data from iCloud instead’
6. Enter your iCloud account details and sign in
7. Verify the data you want to transfer. Uncheck the boxes for those files you want to leave behind and tap Import.

However, we cannot avoid technical issues during the transfer. Many users reported that their data was not transferred across because the Samsung Smart Switch not working.

And the worse part, Samsung Smart Switch does not create a backup during transfer. There is no other way to recover your data when something happens but to look for your own backup.

We suggest that you take a backup of your device prior to using Samsung Smart Switch, just to ensure that no data is lost. You can use a variety of backup options for your Android device while you can back up your iPhone to iCloud or iTunes.

Part #2: 4 Effective Ways to Fix Samsung Smart Switch Not Working

There are many possible reasons why your Samsung Smart Switch is not working. Most of the time, it is due to your unstable connection. Try these 4 effective ways we have listed below.

Option #1: Incomplete Transfer

If you experienced an incomplete transfer and you noticed that it got stuck at some percent only, try to clear the app cache and retry.

1. From the Home screen, open Settings.
2. Scroll and tap Apps
3. Select Smart Switch, and tap Storage
4. Tap Clear Cache

You can also tap the Clear data if you want to. After clearing the cache, you can retry the data transfer.

Option #2: Wireless Transfer Failed

Another common issue that the Samsung Smart Switch not working is due to storage concerns.

1. Check the phone storage on both devices. The receiver device should have enough storage space to hold the data being transferred.
2. On the Transfer Data screen, be selective only and choose the most important items
3. Retry the transfer

Option #3: Provide Required Smart Switch Permissions

Before using the app, make sure that you have given all the permissions needed to transfer data.

1. From the Home screen, press and hold the Smart Switch app
2. Tap the App info icon
3. Go to Permissions
4. Allow permissions to specific data you want to transfer like Contacts, Calendars, Call logs, etc…
5. Enable the same permissions on the new phone

Option #4: Smart Switch is Crashing All the Time

The Samsung Smart Switch app is crashing. Many users say that they were not able to perform a transfer because the app itself won’t open. It crashes and force closes.

1. Uninstall the Samsung Smart Switch app on the specific phone it was not working
2. Reinstall
3. Attempt to transfer data
4. If the issue persists, check for your device’s software update. Head over to Settings, and tap Software Update
5. Follow the instructions on how to download and install the update

To ensure that you will not encounter any issues during the transfer, avoid using the devices while the transfer is ongoing. Any calls, texts, or interruptions can disconnect the data transfer.

Another option that you can use is the USB cable for faster data transfer and no further interference.

Option #5: Bonus Tip

WhatsApp data is not transferred across because of encryption. However, you can the usual method to restore your WhatsApp messages and attachments. Just install WhatsApp on the new phone and verify your number and account.

If you need a more professional WhatsApp transfer, you can also use FoneDog WhatsApp Transfer.

Free DownloadFree Download

Part #3: The Most Recommended Samsung Smart Switch Alternative

Now that you have known what to do if Samsung Smart Switch not working. Retrying a few times can be annoying. The fear of data loss is also waving at you so if you are thinking of a better Samsung Smart Switch alternative, we highly recommend using FoneDog Phone Transfer.

Phone Transfer Transfer files among iOS, Android and Windows PC. Transfer and backup text messages, contacts, photos, video, music on computer easily. Fully compatible with the latest iOS and Android. Free Download

FoneDog Phone Transfer lets you perform safe and secure data transfers between multiple devices like iOS, Android, and the computer. This software also provides a one-click backup of your data to ensure that nothing gets lost. With this tool, you can easily transfer your photo from Samsung to computer!

All you need is to download and install FoneDog Phone Transfer on a computer and hook your devices.

1. Select the type of data you wish to transfer from the source phone. You can perform selective data transfer by ticking the boxes of the items only.
2. Choose whether to ‘Export To Device’ or ‘Export to this PC’
3. Wait for the transfer to be completed

You are assured that FoneDog Phone Transfer will be able to migrate your data to your computer or to the new phone in just a few clicks.

People Also ReadHow to Transfer Pictures from Samsung S9 to ComputerQuick! How to Transfer Photos from Samsung Galaxy S7 to Computer [2022 Guide]

Part #4: Summary

Your Samsung Smart Switch not working can be due to varying reasons. Mostly, it can be connection issues, storage capacity, and incompatibility. However, it is easy to fix.

In this article, we have provided 4 of the best ways to correct this problem. And of course, if you are looking for an alternative to this app, FoneDog Phone Transfer is the most fitting of all.