How to Fix WeChat Cannot Send Files/Photos Problem [2023 Solved]

By Nathan E. Malpass, Last updated: January 6, 2023

Gone are the days that you would need to use snail mail to stay in touch with people that matter to you who live far away. With the changes in how technology bridges the distance and makes it easier for us to communicate on a daily basis things have been a whole lot easier. WeChat is just one of the many platforms out there that are used for communication purposes.

You can even share photos and videos with loved ones to keep them in the loop on what's new with you. But what if the app suddenly malfunctions on you and pop on your screen appears saying that the file failed to upload, or it just shows you a progress bar that doesn't progress at all.

Wechat File Size Limits

This only means that the app failed in sending your files to your desired receiver. What to do now? Just like any app out there WeChat encountering this kind of issue is a bit normal, well depending on the occurrence. It can be easily fixed and that's what we have in store for you in this article. Continue reading to learn more about WeChat cannot send files or WeChat unable to upload files.

Before We Fix WeChat Cannot Send Files Issue:

After several years of writing programs for Android devices, we have created a powerful tool that meets Android users' needs.

Here is a tip for you: Download FoneDog Android Data Backup & Restore to backup your files and fix WeChat cannot send files issue. If you want to fix this problem all by yourself, we have also collected some basic solutions below for you.

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Part 1. Use the FoneDog Toolkit-Android Data Backup and Restore to Solve ItVideo Guide : Backup WeChat's Files by FoneDog's ToolkitPart 2. Basic Solutions When You Can't Send or Upload Files on WeChatPart 3. Conclusion

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Part 1. Use the FoneDog Toolkit-Android Data Backup and Restore to Solve It

Worry no more the FoneDog Toolkit - Android Data Backup & Restore will give you the fix you need. If ever you would need to do a bit more drastic measure as to clearing up more data to give extra room for file sharing through WeChat you can do so with the help of the toolkit's Android Data Backup and Restore.

Don't want to lose important files right? but need the storage space to get the full functionality of WeChat's file sharing feature. Then time to do a bit of decluttering by backing up data and keeping it stored in case we would need to retrieve it to have it restored to our device later on. It is the best rated third-party tool that allows even app data to be backed up. Meaning when you do a reset on your device you can be guaranteed that anything that is stored on your app's virtual memory can be saved even its settings that you have customized. You are guaranteed that no data will be lost or overwritten.

Here are the steps on how to get your fix when you can't send files through WeChat using the toolkit.

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Step 1. Launch FoneDog Toolkit on your Computer

Download and Install the FoneDog's Toolkit.

Download the toolkit from the official website, follow the installation prompts then once done launch the software.

Fonedog Main

Step 2. Plug in your device

Select the option "Android Data Backup and Restore" from the main menu. You can connect your device after.

When you are prompted about allowing USB debugging click "OK" ( USB debugging allows smooth transfer of files via USB between your device and your computer).

To Allow Usb Debugging

Step 3. Choose which data to backup

The toolkit should now have your device recognized. Select "Device Data Backup". The toolkit will have all files available for backup selected by default.

Although you have the option to make your own selection as to which data you would like to be backed up. This would mean that it will be convenient for you to just retain ones that you actually still need. (Let the decluttering begin)

Backup And Restore

Step 4. Hassle-free data selection for backup

One other cool thing about the toolkit is that all your data is organized by file type so if you don't want to go through the hassle of picking out files one by one you can just select it based on the type of file.

After you've made your choice click on "Start" to initiate the backup process.

It may take some time depending on the amount of data to be backed up so it is highly advised that you refrain from doing anything else on your device and allow it to complete the process. (This means that you shouldn't disconnect it as well)

Select Data To Backup

Step 5. Backup finished

You will be prompted once it is done, just click on "Ok" after. Then you can proceed to check out the backup file created to make sure nothing was missed.

Backup Completed

Step 6. Review backup files

Now let's say you did a factory reset on your device and you have cleared out whatever excess data you have to create room for your WeChat app to be able to accommodate sending large files (or even small ones) you can now have the backup file restored to your device.

Select "Device Data Restore" to display all backups available (the most recent will be shown by default).

Select Backup Files To Restore

Step 7. Finalize data selection to be restored

Remember all data are categorized based on file type so you can easily review it and if you want to again set a limit to files you want to be restored you can do so during this part of the restore process.

Click "Restore" once you have confirmed your choices. To fully authorize the restore process you will be shown another prompt just click on "Ok" to proceed. This should take a couple more minutes to complete.

Once the toolkit notifies you that the restore has been completed you can now disconnect your device. Complete the set up then connect to the internet.

You'll be happy to see that when you try to send files via WeChat it will now push through coz the toolkit just fixed the problem for you.

Select Files To Restore

Video Guide : Backup WeChat's Files by FoneDog's Toolkit

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Click to play the video to see the detailed problem of backing up and restoring Wechat files.

Part 2. Basic Solutions When You Can't Send or Upload Files on WeChat

First, let's enumerate the few things that may cause this problem with failure to send files using WeChat.

If your WeChat is not able to send files or photos, the possible reasons are:

  1. Unstable internet connection.
  2. The file size is too large.
  3. Not enough storage space.

To fix it, check your Internet connection, send the large files through Weiyun, and free up more space on your iPhone.

These are the top reasons that may cause errors with file upload and sharing via WeChat and now we have just what you need. The fix for each.

Solution 1:

Since the app relies on internet connectivity to function when there is a weak signal it will tend to affect the ability of the app to send files. It would take longer or not go through at all. There are a few things that you can do to try to manage your phone's connectivity.

Step 1: Switch your Wifi off or if you are using cellular data disconnect for a couple of seconds then try to reconnect.

Switch Wifi Off

Step 2: If you have been using the same connection you might want to try to connect to a different Wifi network. If it fixes the problem then you might want to check your router since it may be the cause of the problem in the first place.

Step 3: You can also reset your network settings. Just go to Settings > Backup and Reset>Network Settings Reset > Reset Settings. This will put your internet set up back to default. You just have to either reconnect to your Wifi network or set up your cellular data connection then try sending the files again.

Solution 2:

Why WeChat cannot send photos? For JPEG format, if the photo exceeds the limit set by the app(no more than 10MB or 1000*1000 pixels in image size), then it won't upload or be sent. For other types of files, the limit is 25MB, especially if you are using either Windows or Mac.

So the question now is how would you be able to work around the 25MB limit? Easy you just need to use Weiyun it is also developed by Tencent (the company that brought us WeChat). It is similar to Apple's iCloud. It has a whopping 10 terabytes of free cloud storage that you can use to send large files. The only one that surpasses the majority of paid subscriptions that offer the same kind of storage service.

Here is the step-by-step guide on how you can successfully share, upload, or download large files via WeChat.

Step 1: First go to, once there log in to your account by scanning the QR code.

Step 2: On the main page you would see a blue button with a (+) sign, click on this to select which file to upload to the cloud storage.

Step 3: At this point, your file is now being uploaded to Weiyun which would take a certain amount of time depending on the size of it. So, for now, it would be best to wait until it has completed the upload.

Step 4: Once finished you can now share the file to WeChat either by getting the link to it (copied) then paste to a thread. Other users can simply click on the link to gain access to the file.

Important Note:

To make all your uploaded files to Weiyan easily accessible for you when you need it, add the official account in WeChat. Just search for "tencent_weiyun" from the official accounts page.

If you would like to share other types of files aside from photos and videos directly from your phone then we got the steps for you to follow:

Step 1: Download Weiyun from the Play store

Step 2: After successfully installing the app launch it, then log in with your WeChat ID.

Step 3: Select the file you would like to upload to the cloud storage from your phone. Wait for it to finish.

Step 4: Once done click on the share icon and send the link to your preferred receiver so they can gain access to the file.

Weiyun Mobile Upload File

Solution 3:

WeChat also consumes storage space just like all the other apps you may have on your device. When it tends to go a little bit over what your phone can handle it causes the app to misbehave or in this case not allow you to use its file sharing feature. To free up some space go through the following steps.

Step 1: Go to your device's Settings

Step 2: Look for the apps manager

Step 3: Search for WeChat on the list of apps installed on your device

Step 4: Once you select it, it will show you the details on how much memory it is consuming then give you the option to manage storage

Step 5: Select from the history the files that you no longer need then tap on "Delete". This should now give you some room to allow file sending and upload. (It is important to also make sure that the receiver has enough storage as well)

Manage Wechat Storage

Part 3. Conclusion

WeChat is one of the many messaging platforms out there that have become so popular because of its ability to bridge people no matter the distance. It is useful not only in day to day interactions but has become popular with people who run businesses or use it for office work. Being able to send files using the app is such a convenience that when we encounter a problem with the file sharing and upload feature it tends to get a bit frustrating. If it doesn't happen that often then no need to worry but if you've done all that you can and it still continues to be a bother then you definitely need a permanent fix for it.

That's why the FoneDog Toolkit-Android Data Backup and Restore was created. To help users get through bigger hurdles that couldn't be fixed by basic troubleshooting. The toolkit supports over 8000+ Android devices so even if you have the latest smartphone or an older model you would still find it safe and convenient to use. Plus when you are guaranteed that you won't lose any data it makes it even easier for you to keep track of all your files even if you don't have it restored on your device after performing a factory reset. The toolkit values what is important to you so you are guaranteed a 100% success rate each and every time. Be your own tech with the FoneDog Toolkit. What are you waiting for? Download it today.

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Nathan E. Malpass

iPhone/Android Devices’ Maintenance Expert

Staying home, listening to music, writing tech articles

Many people asked me to repair their mobile phones so I have a lot of experience in mobile phone repair, and I know a lot about Android or Apple phones.

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